Customer care
Frequently Asked Questions
Answers to the questions we hear most often.
In-stock pieces are dispatched within 1–3 working days and delivered within 3–5 working days in mainland UK. Made-to-order furniture typically takes 8–10 weeks; your product page shows the expected timing.
Yes. We deliver across Europe, the USA and the Middle East. International duties and taxes are calculated at checkout where possible, and our team will contact you to arrange delivery for large pieces.
A two-person team delivers to your room of choice at a booked time, assembles your furniture and removes all packaging for recycling.
Unused items can be returned in their original packaging within 30 days for a full refund. Made-to-order and bespoke pieces are non-refundable unless faulty.
Yes — contact our client care team and we will send up to five complimentary swatches.
We work with interior designers, architects, developers and hospitality clients. Contact us about our trade programme.
All payments are processed by Stripe using bank-level encryption. We never see or store your full card details.